Creating a "best-in-market" Patient-Centered Medical Home (PCMH) is critical in maximizing value-based revenue and healthcare performance. This model is associated with high-quality, comprehensive care where patients are at the center of all healthcare activities. It's a significant shift from the traditional fee-for-service model and focuses on the total health outcomes of the population.
Achieving a "best in market" status in human-centered healthcare performance entails delivering unparalleled, equitable, patient care and experience, significantly outperforming competitors not just in the quality of medical care, but in all aspects of the patient experience. This includes ensuring emotional support, clear communication, respectful treatment, and personalized care. A best-in-market approach also means leveraging innovative strategies, such as Blue Ocean strategies, to create new market spaces that render competitors irrelevant by focusing on untapped patient needs and delivering unique value propositions.
In this workshop, participants will examine the criteria for PCMH transformation, focusing on strategic planning tools and techniques to become the best PCMH in the communities served. Tools include a PCMH readiness assessment, SWOT analysis, Patient Experience Data Collection and Analysis template, and Creating a Winning Culture Survey and Analysis.
Learning Objectives
Design an evidence-based strategy for aligning patient-centered and patient-experience domains to improve value-based outcomes throughout the organization.
Examine empirical research on predictors of healthcare consumer behaviors.
Create onboarding, training, and development strategies to enhance patient-centered cultures, performance outcomes, and change management.
Conduct an environmental scan to assess the current state, desired state, and market position.
Demonstrate leveraging PCMH elements to improve health equity among racially and culturally diverse communities.
Format
Virtual Asynchronous on Demand: 5 Days to complete
Virtual Blended Synchronous with Facilitator: 2 Days to complete
In-Person: Full day to complete
Target Audience
• Transformation Leaders
• Practice Leaders
• Clinical Leaders
• Patient-Experience Leaders
• Training and Development Leaders
• Quality Leaders
• Value-Based Performance Leaders
• Operations Leaders
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Concordant Healthcare Solutions, Inc. 200 W. Big Beaver Troy, Michigan, 48083 Email: jyoung@concordanthealth.com Phone: 248.321.3899
